Frequently Asked Questions

What do I do if I need to talk to someone today and there are no appointments available?

-    If it is an emergency, call 911 or go to the nearest hospital emergency room. If you need to be seen urgently the same day, you can either call CAMHS (617-495-2042) and request a same-day appointment or go to the Smith Centre (75 Mount Auburn Street 4th Floor) and make that request in person. 
-    After business hours you can call Urgent Care (617-495-5711) and request to speak to the on-call mental health provider. This option is available to you 24/7.

Who do I talk to if I have a concern about my experience with CAMHS?

We would ask that you communicate directly with your provider. If you prefer not to share your feedback directly with CAMHS, here are some other options:

- Contact Patient Advocate, Mallory Finne,, 617-495-7583. There are also Patient Advocate Feedback paper forms you can fill out at the front desk of CAMHS.

- Online anonymous satisfaction surveys you receive following your appointments that will be reviewed by CAMHS Leadership. 

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What if I’m looking to meet with a specific CAMHS provider?

In your first triage appointment, you can specify if you have preferences regarding your provider’s area of expertise and or characteristics of the providers themselves. We will do our best to meet your requests based on availability and your clinical needs.

How do I schedule an initial consult?

Sign on to the patient portal and find a provider time slot that works with your schedule. If you want to see a specific clinician, you can schedule with them based on availability. Once you have chosen an initial consult date and time, please fill out the attached questionnaire. This gives the clinician more information about your needs so they can prepare for your visit.

Please be on time for your appointment. These appointments are brief, so you want to utilize the time you...

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What is urgent care?

In-person urgent care is available every day from 8am to 10pm. Between the hours of 10pm to 8am, please call our nurse advice line at (617)-495-5711. The RN will determine the severity of the issue, and then facilitate appropriate care, whether that is at an emergency room, providing home care advice, or facilitating a next-day, in-person visit with HUHS. Community members, including residential life staff and friends can also use the service to speak with a qualified medical professional who can offer advice and help facilitate access to HUHS between 8 am and 10 pm. ...

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What is an initial consult?

An initial consult is a 20 minute visit with a clinician to help figure out your needs. The clinician will offer useful coping skills and will make recommendations for additional services both within or outside of CAMHS. 

Let's Talk visits are confidential. Are there any limits to confidentiality?

Conversations with Let's Talk counselors are confidential, with very rare exceptions. Clinicians may need to share information in an emergency when there is an immediate threat of harm to self or others. Clinicians are required by law to report when a minor, elderly person, or someone otherwise incapacitated and unable to act on his/her own behalf is being abused. Let's Talk clinicians keep brief written notes of their contacts with students and, in the event that there is an emergency or a student is referred to CAMHS, other CAMHS staff may see these notes. Let's Talk visits are never noted... Read more about Let's Talk visits are confidential. Are there any limits to confidentiality?

What else do I need to know?

Although Let's Talk clinicians are professionals, Let's Talk is not a substitute for psychotherapy or formal counseling and does not constitute mental health treatment. Let's Talk clinicians provide informal consultations to help students with specific problems and to introduce them to what it's like to speak with a clinician. Your Let's Talk clinician can help you determine whether formal counseling at CAMHS would be useful for you and, if appropriate, assist you in scheduling an appointment.