TimelyCare for Students

TimelyCare is the virtual health and well-being platform Harvard has partnered with to expand access to mental health and wellness services for students.

To be eligible for TimelyCare services, you must be an active registered Harvard student with an active student Harvard email address, have SHF coverage, and have not yet graduated.

Note: Graduated students no longer have a valid student Harvard email address upon graduation and, therefore, are not considered active registered Harvard students.

Go to https://app.TimelyCare.com/auth/login or download the TimelyCare app to access care.  You must use your Harvard student email address to register for an account. If you have a secondary Harvard email address, please be sure to use your student email.

There is no cost associated with TimelyCare services.

Eligible students are covered for up to 12 no-cost counseling sessions each academic year (8/1-7/31) as well as unlimited health coaching and TalkNow sessions. Psychiatry services are available by referral from CAMHS. Self-guided wellness content and the peer community forum are available 24/7.

TimelyCare’s providers can offer support for a wide range of common mental health concerns and, after talking to you, will decide on the best course of treatment.

• Scheduled Counseling: Eligible students are covered for up to 12 telehealth counseling sessions per academic year (8/1-7/31). Choose the day, time, and mental health provider that best works for you.
• Psychiatry: Appointments with a TimelyCare prescriber are available by referral from CAMHS. To get started, schedule an initial phone consult with CAMHS via the HUHS patient portal or by calling the CAMHS front desk at (617) 495-2042.
• Unlimited Health Coaching: You can schedule unlimited virtual appointments with a certified health coach to address concerns such as:
  • Nutrition and healthy eating
  • Weight management
  • Stress management
  • Substance use/misuse
  • Goals for illness management
  • Exercise/movement
  • Sleep improvement
  • Time management
  • Unhealthy eating/disordered eating
  • Goals for mental health management
• TalkNow: 24/7 access to on-demand emotional support delivered by TimelyCare providers.
• Self-Care Content: Visit the “Explore” page within TimelyCare for guided self-care content, including yoga and meditation sessions, as well as group conversations with our providers on a variety of health and well-being topics.
• Peer Support Community: Engage with your peers in a moderated community forum, a popular feature among university students.

Students can schedule counseling and health coaching visits, as well as access TalkNow, self-care resources, and the peer support community, without a referral from CAMHS.

TimelyCare psychiatry services are available by referral from CAMHS.

Several TimelyCare app features are available for registered students who are traveling internationally:

• Health Coaching
• Peer Community Forum
• TalkNow
• Self-Care Journeys and Wellness Content

However, mental health counseling and psychiatry are not available outside of the United States. Please refer to resources for international students seeking mental health support.

Students who would like to use the available TimelyCare app resources need to use a US-based phone and download the TimelyCare app before going abroad. If that is not an option, students can use the web platform at TimelyCare.com/harvard with a US-based VPN. Note: Students need to either use a U.S. phone to access the TimelyCare app or a U.S. VPN for the web platform at TimelyCare.com/harvard.

International SOS program: Harvard travelers can use International SOS or their provider’s insurance coverage, if applicable, to identify and connect with a local mental health professional. Under the International SOS program, travelers have access to up to five (5) emotional support counseling sessions.  To access this service, contact International SOS by phone at +1-617-998-0000 or start a chat or phone call through the Assistance App. You should download the Assistance App before departure.